Contents

• Introduction 3
• Background of the Company-Telecommunication Regulatory Authority, Oman 4
• Problem Analysis using Hard Systems Approach 5
• Problem Definition 5
• Analysis of the Existing System 5
• Structure 6
• Business Processes 8
• Ineffective Human Resource Policies 9
• Evaluation of Alternative Structure, Systems and Human Resource Practices 10
• Recommendations 13
• Part B 17
• Literature Review of Methods used to analyse the Issues 17
• Systems Approach 17
• Jay Galbraith’s Star Model 19
• Alderfer’s’ ERG Theory 22
• Literature Review of Management Frameworks used for providing a ‘solution’ to the issue 24
• Functional Structure 25
• Harvard Analytical Framework 26
• Conclusion 29
• Part C 31
• Reflection 31
• References 37

Description

Organizational success and sustainability depends on the internal elements and its efficiency. With rapidly developing technology there is increasing consumer demands and competition, which require organizations to be highly responsive. Various organizational elements play an important role in organization’s success and failure. The elements include structure, strategy, performance of human resource etc., which have to be analysed to address a problem situation or to take advantage of an opportunity. A systems approach to solving a problem situation is suited to solve organizational problems since it allows considering various aspects, which has led to the issue and provides an effective solution. TRA a government authority responsible for implementing regulations and policies in provision of services related to telecommunication. TRA’s internal environment and its approach towards the business has created dissatisfaction among customers and employees due to inefficiencies in various organizational elements. The systems approach along with the management frameworks allow analysis and identification of the problem situation and also enable arriving at an effective solution by analysing the related elements and choosing from the alternatives, which suits the best to the organizational context.