Contents

• Introduction 4
• About the organization 4
• Section 1: 5
• Role of operations management 5
• Existing operation management process 6
• Section 2 7
• Quality management in an organization 7
• Importance 7
• Existing quality management system at McDonalds 8
• Total quality management 8
• Supplier quality management system 8
• Quality control 9
• Section 3 9
• Plan a strategic quality change in an organization 9
• Objective and outcomes 9
• Time scale 10
• Stages 10
• Tools and system requirement 11
• Wider implications of planned strategic quality change 11
• Monitoring of the new system 11
• Section 4 12
• Implement a strategic quality change in an organization 12
• Qualified supervised system 12
• Direct supply chain management system 13
• Decentralized management system 13
• Organization culture 13
• Monitoring the change 13
• Section 5 14
• The outcomes of the suggested quality change 14
• Recommendations 14
• Conclusion 15
• Bibliography 16

Description

The objective of this report is to analyze the quality management system of an organization. For the purpose of this report McDonalds has been selected. In this report the quality management system at McDonald’s will be analyzed. This report will include information on the operation management; quality management at McDonald, the changes required in the present system, the implementation plan for the changes required has been included in this report.