Contents
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Description
This paper answers the following questions –
1. What theory of motivation does the Commonwealth Bank seem to apply in motivating staff for customer service?
2. How does Ralph Norris manage stress and how does this compare with the stress management concepts discussed in your set text?
3. According to Ralph Norris, what constitutes a successful team? How do these align with the successful team factors presented in your text book?
4. What concepts of internal communication are outlined by Ralph Norris and how do these align with the communication concepts discussed in the text book?
5. The “Risk Management in Banks” article (above) identifies 3 main categories of banking risk today. Classify each as either Financial or Non-financial risk and briefly discuss the main features of each of the 3 categories of risk in relation to the Commonwealth Bank?
