Contents
Introduction 2- Critical Analysis of three Operations Management Decision of Ahli Bank, Oman 2
- Quality Management 2
- Service Design 3
- Process Design 4
- Evaluation of Strengths and Weaknesses of Ahli Bank 5
- Conclusion 6
- References 8
Description
Operations in an organization refer to the transformation of various inputs into desired output, which carries out the function as desired by the potential customers (Mahadevan, 2010). Operations management involves managing, monitoring and controlling the various processes in the transformation process by ensuring that the resources are effectively used and the final product satisfies the customer needs (Reid & Sanders, 2009). Ahli Bank is one of the best banks in Oman and gained exceptional reputation due to its offerings of good products and services (Oman Observer, 2017). It is a full-service bank and offers products and services for retail and corporate customers (Ahli Bank, 2017). The bank has adopted latest technologies in order to offer good services to all its clients. The bank works with a mission to create increased ability to meet customer needs, provide fulfillment and development of the staff and deliver increased shareholder value (Ahli Bank, 2017). The bank works on constantly adding new products and services (Ahli Bank, 2017). This report analyzes the three operations management decisions of Ahil Bank. The report also evaluates strengths and weakness of the bank.
