Contents
Executive summary - Introduction
- Aim
- Background
- About the organization- Xpresso Lube
- Environmental issues
- Major issues and problems
- Analysis and solution development
- Conclusion
- Bibliography
Description
This report is based on the following questions on the case study -
1) Describe Xpresso Lube's Service package.
2) How are the distinctive characteristics of a service operation illustrated by Xpresso lube?
3) What elements of Xpresso Lube's location contributes to its success?
4) Given the example of Xpresso Lube, what other services could be combines to "add value" for the customers?
