Contents

• Introduction 2
• A Brief Background of the Company 2
• Risk Management - A Theoretical Perspective 4
• Risk Management in ICT Companies 5
• Risk Types 6
• Risk Identification, Analysis & Treatment 7
• Risk Analysis of the Company 9
• Risk Identification 9
• Current Risk Management Plan of the Company 10
• Proposed Risk Management Plan 11
• Risk Register 11
• Qualitative Risk Analysis 12
• Risk Treatment Plan 13
• Conclusion 16
• References 18

Description

It is the nature of life itself that we encounter risks in every step and in everyday life. Businesses are no exceptions. Any business venture is a risk in itself. The risks could be posed by fluctuation in markets, diminishing demand, increased competition, employee turnover, possible outdating of implemented technology and many more. However, it is in the interest of businesses that they identify these risks and have adequate fall back options to minimize the impact of risks. One example of risk management in a small call center could be to have a secondary unit running with less than half of the human resource of the main unit as a fall back option. The risk could be that the IT infrastructure could fail or the city or town might face a natural calamity such as hurricane in US. Some of the risks can have little impact on the operations of the company and some other could threaten the continuity of business. Small businesses are more prone to be affected by risks than middle and large sized companies. The reason being that small companies normally have limited capital, limited resources and as such have fewer options. This paper discusses possible risks in a small ICT company based in Sydney. The paper also discusses the existing risk management practiced in the company. The paper proposes an efficient risk management plan to the company..