Contents
1 Introduction 3- 2 Introduction to Problem 3
- 3 Process Map 6
- 4 Discussion of relevant Operations and Theory 8
- 4.1 Queuing Theory 9
- 4.2 Analysis of Queuing System 11
- 4.3 Total Quality Management 12
- 5 Comparison of Theory with Practice 13
- 6 Impact on Quality and customer focus 16
- 7 Recommendations to improve the process 17
- 8 References 19
Description
This assignment provides answer to the following question –
Choose an operations management problem relating to an organisation with which you are familiar and undertake a critical review. This should include:
1. an introduction to the problem and its relationship to operations practice in the organisation;
2. an explanation of the process(es) under consideration (ideally incorporating some form of process map)
3. a discussion of relevant Operations theory (make sure that you consider other theory as well as TQM, and that you demonstrate a critical approach to the theory);
4. a comparison of the theory with the practice;
5. consideration of changes which will improve quality and/or customer focus; and
6. recommendations as to how the process(es) could be improved.
