Contents

• Introduction 3
• Part A 5
• About Royal Oman Police 5
• Approach to Problem Solving- Hard Systems Approach 6
• Problem Analysis 6
• Statement of Issue 6
• Analysis of the Factors contributing to the Issue 7
• Structure & Leadership Style of ROP 7
• Organizational Systems & Human Resource Practices 9
• Generating and Evaluating of Alternatives 12
• Recommendations on Optimal Alternative 14
• Effective Leadership Approach 14
• Implementation of Effective Systems 15
• Effective Human Resource Management 16
• Part B 18
• Review of the Literature of Methods used to analyze the Issues 18
• McKinsey’s 7 s Model 18
• Leavitt’s Diamond Shaped Model 22
• Maslow’s Need of Hierarchy 24
• Review of Literature of theory and frameworks used for providing solution to the Issue 26
• Transactional Leadership 26
• Herzberg’s Two-Factor Theory 28
• Conclusion 29
• Part C 31
• Reflection 31
• References 37

Description

Organizational performance depends on the efficiency of several sub systems, which are integrated and inter related and focus on achieving shared objectives. Organization can thus, be considered as a system having several interrelated sub systems such as processes, human resource, strategies etc. The inefficiency in one of the systems can trigger some issues in the other and lead to a bigger issue, hence approaching a problem situation from a systems approach provides effective solution to the organization. The organizations are influenced by several internal and external environmental factors. Royal Oman Police (ROP) is the authority responsible for maintaining law and order in the Sultanate of Oman, which is not influenced much by the external environment since it is government organization but inefficiency in its internal processes has led to increasing dissatisfaction among the citizens also discontent among employees due to the poor leadership approach, which has led to poor systems and human resource management policies. The analysis of the gaps in these elements can be identified using the management frameworks, which consider hard elements and soft elements of the organization such as McKinsey’s 7 s model, Leavitt’s diamond shaped model and Maslow’s need of hierarchy. These frameworks allow identification of various approaches to overcome the issues and using the appropriate management framework the leadership approach and the motivational factors required by the employees can be developed and implemented.