Contents

• Introduction 3
• Operations Management at Bank Dohfar 3
• Product/Service Design 4
• Capacity/Process Planning 5
• Quality Management 6
• Relating Process planning to other fields 7
• Conclusion and Recommendations 7
• References 9

Description

Operations management can be defined as the management of the various processes involves in transforming input resources to the finished product and involves controlling and monitoring of these processes. The effectiveness and efficiency of these processes influences the other aspects of the business. The operations management takes the input resources, which include raw materials, technology, capital, human resource and the machines, which are used to transform the raw materials to finished products. The businesses focus on different operations management processes to drive the business effectively. Bank Dhofar has grown to become one of the leading banks in Sultanate of Oman by focusing on effectiveness of its operations management mainly the product/service design, capacity/process planning and quality management, which has led to significant growth of the business. The company’s process planning is one of the areas, which has enabled it maintain high level of efficiency and accuracy in the other activities and has given an opportunity to expand its network at a faster pace.