Contents
Introduction 2- Claims Management 3
- Significance of Customer Focus in Claims Management 4
- Examples of Customer Involvement in Claims Management 8
- Conclusion 11
- References 12
Description
This report is based on the following question -
1. Customer focus is one of Booz and Co’s best practice elements and a strategy being more frequently adopted by regulators and insurers/agents. Demonstrate, with jurisdictional examples, how accident compensation schemes and/or agents involve clients in claims management. Referencing the literature, consider what the ideal customer focused strategies might be for claims management.
