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Description
Reliability: Capability to deliver the service that was promised in dependable and accurate way.
Attributes:
Providing service as promised
Dependability in handling customers’ service problems
Performing services right the first time
Providing services at the promised time
Maintaining error-free records
Example: A computer company offers a special price in an advertised computer sale. When customers get there, they are told the company had only one in stock and it was sold.
