Contents

• Introduction 2
• Strategic Quality Management 3
• Evaluation of Quality Management System at Dr Sulaiman Al Habib Medical Center 5
• Proposed Improvement Plan 9
• Implementation of the Change Plan for Strategic Quality Management 10
• Key issues influencing the Successful Implementation of Strategic Quality Management System 12
• Conclusion 14
• References 15
• Appendix- Project Initiation Document 17
• Project Definition 17
• Project Organization Structure 19
• Communication Plan 19
• Quality Plan 20
• Exception Process 20
• Project Tolerances 21
• Risk Assessment 21
• Appendix 1- Gantt Chart 22
• Appendix 2- Network Diagram 23
• Appendix 3- Budget 24

Description

This report is based on the following requirement -
You are a Change Management Consultant specialising in Quality Management. You have been asked to evaluate a quality management system for an organisation with which you are familiar and write a report which includes your findings, recommendations and implementation plan. This should include
1. An evaluation as to how quality objectives are identified and how quality is controlled and managed currently including the extent to which it can be described as strategic quality management. Your evaluation should consider the key features of SQM and how effective the quality management system is at contributing towards organisational goals and objectives. (30% of marks)
2. From your evaluation, identify an improvement which can be made to the system and plan how you would implement such a change. For this plan you should include as appendices a PID which would be used to secure approval for your proposed change and your detailed plan for implementing the change which should include a Gantt chart, network diagram and budget. As a minimum, this should identify activities, dependences, time-scales and resources. (20% of marks) (Your PID can be included as an appendix to your report )
3. Discuss how you would ensure smooth implementation of your change including how you would measure, monitor and control the implementation of your plan. (20% of marks)
4. Analyse the key issues which can impact the successful implementation of quality systems and / or improvements using project management principles. This should
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include consideration of the project lifecycle and methodologies which can be used to implement such a change. (30% of marks)