Contents

• Introduction 1
• Hospitality industry in UK & Turnover 1
• Reasons for Turnover in Hospitality Industry 2
• Ineffective Recruitment 3
• Low wages and Long working Hours 3
• Lack of Job Security 4
• Customer Service Issues 4
• Lack of Motivation and Training 6
• Methods to check High Turnover 6
• Recruitment 7
• Wages and Work Life Balance 7
• Motivation and Training 8
• Conclusion 9
• References 10

Description

The papers discusses high turnover issues in the hospitality industry, the reasons behind the high turnover, the efforts of the human resource departments in the hospitality industry to cut attrition and the possible new moves and plans to have sustained rate of employees' retention. The paper also discusses the high turnover in the hospitality industry in the context of the lifestyle and attitudes of younger employees who constitute the major portions of the human resource and hospitality industry. The paper finally makes recommendations as to how the attrition can be reduced to a minimum and to increase the rate of attention of the employees in the hospitality industry.