Contents

• 1. Introduction 2
• 2. Social Media and Knowledge Management 2
• 2.1 Social Media 2
• 2.2 Social Media and Knowledge Sharing 4
• 2.3 Social Media and Building Social Capital 6
• 2.4 Social Media and Support Innovation 7
• 2.5 Social Media and Aiding Problem-Solving 8
• 2.6 Risks of Social Media 8
• 2.7 Benefits of Social Media 9
• 3. Conclusion and Recommendations 10
• References 11

Description

This report is based on the following requirement -
1) How can social media such as LinkedIN, Facebook and Twitter be used to improve knowledge sharing, build social capital, support innovation and aid problem-solving in one of the following organizational context -
- A multi-national corporation
- Small business networks in your home country
- Networks for community based Not for Profit organizations in your home country
Discuss the associated risks and benefits for this context.