Contents

• The report is based on the following requirements -
• You are required to carefully read any TWO (2) journal articles on ERP systems failure described in SEVEN (7) journal articles listed in Appendix-A. Drawing on the reading of the articles as well as your own understanding (developed from attending FIT9123 unit and reading relevant articles identified at your own initiative), prepare Assignment 1 Report addressing the following tasks:
• [Note: Please feel free to make any relevant assumptions (if needed) in support of your arguments and clearly articulate those assumptions in your report.]
• Your answer should be approximately the “suggested length” specified for each task.
• Task 1: Identifying Failure Types (10 x 3 = 30 marks)
• Drawing on the ideas of various types of IT systems failure (discussed in FIT9123 Unit), analyse the failure of the ERP system described in two case articles that you have chosen from Appendix-A, in terms of:
• 􏰀 interaction failure
• 􏰀 process failure
• 􏰀 correspondence failure
• Suggested length: Maximum three pages
• Task 2: Identify Critical Failure Factors (4x 10 = 40 marks)
• What are the four (4) most critical factors that you believe may have contributed to the ERP system failure described in each of the two case articles that you have chosen from Appendix-A? Discuss.
• Suggested length: Maximum four pages
• Task 3: Cross-Case Comparison (10 marks)
• Perform a cross-case comparison in terms of the key failure factors. What useful observations do you make (e.g. common failure factors, unique failure factors, classification of failure factors)? Discuss.
• Suggested length: Maximum one page
• Task 4: Recommendations (5 x 2 = 10 marks)
• Had you been the CIO of those two companies reported in two case articles that you have chosen from Appendix-A, recommend TWO key actions, for each of those two case companies, that you would had taken in order to avoid the ERP system failure.
• Suggested length: Maximum one page
• Task 5: Use of References (0.5 x 10 = 5 marks)
• Include at least ten (10) scholarly references and cite them in the body of your assignment report and add full references in the bibliography (use APA style).
• Task 6: Report Format (5 marks)
• Carefully prepare your Assignment 1 report by following guidelines provided in Sections 4 and 6 of this Assignment document.

Description

Appendix-A: List of articles discussing ERP systems failure
1
Scott, J., (1999). The FoxMeyer Drugs' bankruptcy: Was it a failure of ERP?. AMCIS 1999 Proceedings, p.223-225
2
Traci Barker and Mark N. Frolick (2003) “ERP implementation failure: A case study”, Information Systems Management, Fall, 2003, pp.42-49.
3
Wong, A., Scarborough, H. and Chau, P., 2004, July. Examining the ERP implementation process from a failure case. In 8th Pacific Asia Conference on Information Systems (pp. 8-11).
4
Xue, Y., Liang, H., Boulton, W.R. and Snyder, C.A., 2005. ERP implementation failures in China: Case studies with implications for ERP vendors. International journal of production economics, 97(3), pp.279-295.
5
Hawari, A.A. and Heeks, R., 2010. Explaining ERP failure in a developing country: a Jordanian case study. Journal of Enterprise Information Management, 23(2), pp.135-160.
6
Peng, G.C. and Nunes, J.M.B. (2010) Why ERP post-implementation fails? Lessons learned from a failure case in China. In: PACIS 2010 - 14th Pacific Asia Conference on Information Systems. PACIS 2010, 9th - 12th July 2010, Taipei, Taiwan. AIS, pp. 296-307.
7
Hustad, E. and Olsen, D.H., 2014. ERP Implementation in an SME: a Failure Case. In Information Systems for Small and Medium-sized Enterprises (pp. 213-228). Springer, Berlin, Heidelberg.