Contents
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Description
This paper answers the following question on the Voice of Internet Protocol (VoIP) –
1. Provide a brief definition of the technology and its basic operation/purpose.
2. Give an example of organisation that would benefit from this technology including a brief description of the organisation, its business functions and its industry sector.
3. Discuss advantage of the technology for the organisation and how the technology could be used in the organisation with focus on the following:
(a) Competitive advantage
(b) Return on investment (ROI)
(c) Customer convenience
(d) Demand from suppliers and/or customers
(e) Streamlining of operations
