Contents

• Introduction 2
• Background of Organization- Omantel 2
• Statement of the Issue 4
• Analysis of the Factors contributing to the Issue 4
• Poor Organizational Structure and Strategy 4
• Poor Customer Service Approach 6
• Poor Human Resource Management 9
• Recommendations for Integrated Solution to Overcome the Issue 10
• Functional Structure & Effective Strategic Approach 11
• Strategic Human Resource Management 13
• Conclusion 15
• References 16

Description

Organizational success and efficiency depends on the efficiency of the various resources. In today’s competitive business environment organizations will not be able to sustain if they continue to use their existing strategies and practices since it might not enable them to respond faster to the highly volatile market conditions. There is a need for organizations to analyze the external and internal environment and revisit their strategies and bring the required changes in the internal environment, which will strengthen its competencies and enable it to be effective and efficient in all the functions of the organization. Management experts state that organizational success depends on its approach to strategy planning and decision making process using diagnosis and management of the various elements of the organization. The organizational performance is highly influenced by the internal and external elements, which should be addressed and required changes made in the organization’s structure, culture, strategy and system. Omantel is a leading telecommunication company in Oman and the major stakes are owned by the government. The company hence has a hierarchical structure, which has led to standard approached in human resource practices and strategy implementation. The report discusses the factors leading to the organizational issues and provides recommendations to overcome the issues and enhance the organizational performance.