Contents
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Description
This paper provides answer to the following questions –
o Choose either: a) Why and how might working in Call Centres impact on the health of employees? What could be done to minimise the health risks of such work?; or b) Why and how might shift work impact on the health of employees? What could be done to minimise the health risks of such work?
o Critically review the evidence that multiple roles in work and non-working life lead to negative outcomes for employees and organisations
o Discuss and critically evaluate research that has examined the impact of bullying at work
o Compare and contrast the effectiveness of primary and secondary/tertiary stress management strategies in improving employee wellbeing.
