Contents

• Introduction 2
• Critical Success Factors 3
• Branding and Enhanced Customer Experience 3
• IT and Innovation 3
• Supplier Management 4
• Four Perspective of Balance Scorecard 4
• Financial Perspective and TESCO 5
• Customer Perspective and TESCO 6
• The Business Process Perspective 6
• Learning and Growth Perspective 7
• Value Chain 8
• TESCO Value Chain Analysis 8
• Inbound Logistics 9
• Operations 9
• Outbound Logistics 10
• Marketing and Sales 10
• Service 11
• Customer Delivered Value 11
• Cost of Controlling Quality 12
• Theory of Constraints 13
• Conclusion 14
• Bibliography 15

Description

There has been a significant shift from basic standard accounting to various other forms of accounting based on the use and necessity of the same. One of such form is known to be as managerial accounting. Managerial accounting is the process of analysing the accounting information in a manner to use the same in the aspect of decision making in the organization to allow them to have a better judgement of creating the bridge between where they are and where they want to be (Walther & Skousen, 2009 ). In this process, the information is used in all domains of decision making, wherever possible. This is not only restricted to financial decision making. The involvement of managerial accounting is applicable to all aspect including operations, quality control, information technology, so on and so forth. It is through management accounting that the firms can take valuable appropriate decisions to optimize sales at minimal incremental costs.
Tesco being one of the leading organizations is the world has to have a continuous monitoring over the competitors as well as customer retention and loyalty. As Tesco deals with large scale retailing of thousands of consumer products, it is important for the company to understand the customer’s need and make such products available at competitive or reduced pricing (Toogood, 2009). For this reason, management accounting becomes all the more important for an organization like Tesco which has to keep strong on the prices offered by its competitors to see how it can maximize its profit.